Defining Elegance LLC www.definingelegance.com
Telephone/Fax: (973) 347-8392 or (800) 798-1504
Terms of Sale
1. GOVERNING TERMS: All Defining Elegance LLC (www.definingelegance.com) sales shall be governed by the terms and conditions stated herein which supercede any representation or prior communications.
2. PRICING AND PAYMENT: Prices are subject to change by us without notice. We are not responsible for typographical errors on the web site.
Special order items: (non-stock items that must be ordered through the manufacturer) 60% down, due at the time of order. The balance will be charged the day of shipping.
Custom bedding: (custom sizes or bedding identified as custom made) 60% down, due at time of order. The balance will be charged the day of shipping.
3. LEAD TIMES: Most in-stock items ship within 2 days to 2 weeks. Please allow 5-10 weeks for special order items or custom bedding. We do our best to deliver on a timely basis, but we are sometimes dependent on suppliers and cannot be responsible for delays beyond our control.
4. DAMAGE or DEFECTIVE MERCHANDISE CLAIMS: All our items are carefully inspected prior to packing. Report any damaged or defective items within 3 days to 1-800-798-1504 or 973-347-8392 .
5. RETURNS & EXCHANGES: Custom bedding items are made to order; therefore, all sales are final.
For all other items, you agree to contact our office regarding all exchanges and returns. Call 1-800-798-1504 or 973-347-8392 to obtain a return authorization within 10 days of receipt of your order. Authorized returns or exchanges may be returned at your expense within 30 days of receipt. You agree to return the items in their original packaging .
Ship return items to: Defining Elegance LLC, 90-100 Rt 206, PMB 231, Stanhope, NJ 07874.
Returns for credit: If merchandise is returned within thirty (30) days of purchase in original, unopened packaging, a credit card refund will be processed after the application of a 20% restocking fee or a store credit will be issued for the full amount of the purchase. Returns that are not in perfect condition are considered canceled and no credit will be issued.
Returned samples: If merchandise is returned within thirty (30) days of purchase in original, unopened packaging or in original condition, we will credit your card for the cost of the product plus any outbound shipping charges.
Exchanges: Provided the item(s) arrives unopened and in the original packaging, we will credit or bill your credit card for the price difference of the exchange merchandise.
6. CANCELLATION: Custom bedding is a made-to-order item; therefore, the deposit monies are forfeited. If we have begun work on the item, cancellations are not allowed. Cancellation of all other items must be reported immediately. Full credit will be issued unless Defining Elegance LLC is charged any administrative fees by our suppliers, in which case, we will issue credit less the imposed fees.
Shipping Charges:
Shipping is free on purchases over $200.
$0-25.00.....$5.95
$25.01 - 50.00.....$7.95
$50.01 - 75.00.....$9.95
$75.01 - 100.00.....$11.95
$100.01 - 150.00.....$13.95
$150.01 - 175.00.....$15.95
$175.01 - 200.00.....$17.95
$200.01 & up.....FREE
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