Sun 5 Jun 2011
Customer Experience with DefiningElegance.com
Posted by Defining Elegance under New Bedding, Window Treatments
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At DefiningElegance.com, it is always a pleasure to make a customer happy and to hear appreciative comments about our products and service. A customer recently purchased the Florence Blue duvet and shams from Legacy Home. She asked for help purchasing some fabric and trim to have some custom window treatments made to coordinate. We ordered fabric from Legacy from the Florence Blue collection that she had selected, recommended that the silk fabric be lined and interlined, and gave her some suggestions for a source for the fringe trim that she wanted. We knew our customer had a short window of time to have her window treatments made, so we worked closely with Legacy Home to insure that the order was shipped in time.
Our customer was kind enough to write the following testimonial about her experience:
“Just wanted to drop you a note to let you know that the fringe I ordered arrived the same day as my fabric. The seamstress put everything together and I hung the swags Friday afternoon and everything is so beautiful. Thank you again for all of your advice and the care you provided to assure my order was received. It has been a pleasure and, hopefully, I will be able to work with Defining Elegance again in the future. I have already recommended your company to some guests who attended an event at our home last evening. They were very impressed with our bedroom ensemble.
Thank you again!!! -L”
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